Shipping + Returns

Returns + Exchanges

We gladly offer returns and exchanges within 30 days of delivery. All refunds are issued as store credit in the form of a digital gift card, and items must be unworn, unwashed, and in original condition with tags attached. Customers who purchased Checkout+ at checkout will receive a free return label. If you did not choose Checkout+, the return shipping cost will be deducted from your store credit. Final sale items are not eligible for return or exchange.

To begin your return or exchange, click here.

EU Customers — Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, you must notify us at returns@lui-sport.com within the 14-day withdrawal period. Refunds will be processed within 14 days of our receipt of the returned item. Return shipping costs are your responsibility unless the item is defective or incorrect. This right does not apply to final sale items, customized products, or items that have been worn or washed.

For any other questions, please email returns@lui-sport.com

Shipping

We process all orders within 1–3 business days. Once your package is on its way, delivery times may vary depending on the carrier.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.

For international orders shipped via USPS, your package will be handed off to your country’s local postal service once it clears customs.

After this handoff, tracking updates may be limited on the USPS website. For the most detailed and up-to-date delivery information, we recommend entering your tracking number directly on your local postal service’s website.

Delivery timelines, tracking visibility, and final-mile service may vary by country.